RETURN & REFUND POLICY
1. Right of Withdrawal (Consumers)
Private customers have the right to withdraw from their purchase within 14 days after receiving the goods, in accordance with EU consumer protection laws.
2. Conditions for Returns
Returned products must:
-
be unused
-
be unopened
-
remain in original packaging
-
be in resalable condition
Used or opened products cannot be returned for hygiene reasons.
3. Return Procedure
To request a return, customers must contact:
and provide:
-
order number
-
reason for return
Returns must be approved before sending products back.
4. Return Shipping
Unless the product is defective or incorrectly delivered:
-
return shipping costs are the responsibility of the customer.
5. Refunds
After receiving and inspecting the returned products, refunds will be processed within 14 days.
Refunds will be issued using the original payment method whenever possible.
6. Damaged or Incorrect Products
If the customer receives:
-
damaged goods
-
defective products
-
incorrect items
they must contact us within 48 hours after delivery.
Replacement or refund will be offered after verification.
SHIPPING POLICY
1. Shipping Areas
Nitril.lu delivers to:
-
Luxembourg
-
Belgium
-
France
-
Germany
-
other EU countries (depending on availability)
2. Processing Time
Orders are usually processed within 1 working day after payment confirmation.
Orders placed during weekends or holidays will be processed the next working day.
3. Delivery Time
Estimated delivery times:
Luxembourg
1–2 working days
Belgium / France / Germany
2–4 working days
Other EU countries
3–7 working days
Delivery times may vary depending on the transport provider.
4. Shipping Costs
Shipping costs are calculated during checkout based on:
-
delivery destination
-
order size or weight
Some promotions may include free shipping.
5. Delivery Issues
If a delivery problem occurs, customers should contact us as soon as possible at:
6. Lost Packages
If a package is lost during transportation, an investigation will be initiated with the shipping carrier.
Replacement or refund may be issued after confirmation from the carrier.
CONTACT
For any questions regarding orders or policies:
Hoffmann Group
21 rue Clairefontaine
L-9220 Diekirch
Luxembourg
Phone: +352 20 30 22 00
Email: nitril@hoffmanngroup.lu
Website: www.nitril.lu